Effective date: [10/28/26]
These Terms of Use (“Terms”) govern access to and use of the No Lines website and virtual checkout queue application (collectively, the “Service”), operated by No Lines, LLC (“No Lines,” “we,” “us,” or “our”).
Please read these Terms before using the Service. By accepting these Terms, you agree to them. If you do not agree, do not create an account or use the virtual queue.
No Lines helps shoppers join a participating store’s virtual checkout queue, continue shopping, and receive an alert directing them to a register.
No Lines provides queue coordination technology. Participating retailers remain responsible for their merchandise, transactions, staffing, store policies, and checkout services.
Availability and features may vary by store.
You must be at least 18 years old, or at least 13 years old with permission and supervision from a parent or legal guardian who accepts these Terms on your behalf. The Service is not intended for children under 13.
Provide accurate account information and keep your login credentials secure. Do not impersonate another person or allow unauthorized use of your account.
You may sign in using available methods, including email or Google sign-in. Third-party authentication services are also subject to their own terms.
Contact us if you believe your account has been accessed without authorization.
When joining a queue:
A queue entry does not reserve merchandise, guarantee a purchase, or guarantee service at a particular time.
If you miss a call, leave the store, or cannot be reached, your queue entry may be skipped, reassigned, or closed under the participating store’s procedures.
Store staff may adjust queue assignments to address operational needs, accessibility requirements, safety, or service disruptions.
Queue positions, shopping-time estimates, and call times are estimates and may change. They depend on factors such as checkout activity, staffing, shopper response times, and service availability.
Joining a virtual queue does not guarantee immediate checkout or eliminate all waiting.
Alerts may depend on your internet connection, browser settings, device permissions, sound settings, and whether the app remains active. Alerts may be delayed, interrupted, or missed.
If you are unsure of your status, check the app or ask store staff for assistance.
With your permission, the Service may use your device’s location to help identify nearby stores.
Location results may be inaccurate. Confirm that the selected store is correct before joining its queue.
Our Privacy Policy explains how we handle location and other personal information.
You agree not to:
We may restrict or suspend access when reasonably necessary to address misuse, security concerns, or violations of these Terms.
Our Privacy Policy explains how we collect, use, and share personal information.
Your displayed name, such as your first name and last initial, may be visible to other shoppers in the same store’s virtual queue. Authorized store staff may access relevant queue information to coordinate checkout.
Privacy questions and requests may be sent to privacy@nolines.ai.
Purchases, payments, returns, refunds, merchandise availability, and store services are governed by the participating retailer’s policies and any applicable purchase terms.
The Service may rely on third-party providers, including hosting and authentication services. Their services may be subject to separate terms and privacy policies.
No Lines does not control third-party services or guarantee their uninterrupted availability.
No Lines and its licensors retain ownership of the Service, including its software, branding, graphics, and other protected materials.
We grant you a limited, nonexclusive, nontransferable permission to use the Service for its intended purpose, subject to these Terms.
You may not copy, sell, distribute, or commercially exploit protected parts of the Service without authorization, except as permitted by law. These Terms do not restrict your right to provide honest reviews or exercise other legally protected rights.
Retailer names and trademarks belong to their respective owners. Their appearance does not, by itself, indicate endorsement.
We may update, modify, suspend, or discontinue features of the Service. Maintenance, technical problems, internet outages, or store conditions may interrupt availability.
We will provide notice of significant changes when required by law or a separate agreement.
You may stop using the Service at any time. To request account deletion, email privacy@nolines.ai. Deletion and retention are addressed in our Privacy Policy.
Except for any express commitments in a separate written agreement, the Service is provided “as is” and “as available.”
To the extent permitted by applicable law, No Lines disclaims implied warranties, including merchantability, fitness for a particular purpose, and noninfringement.
We do not guarantee that the Service will always be available, error-free, or compatible with every device, or that estimates and alerts will always be accurate or timely.
These provisions do not affect warranties or consumer rights that applicable law does not allow us to exclude.
To the extent permitted by applicable law, No Lines is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service, including lost profits or lost business opportunities.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited.
Any separate written agreement with a retailer may establish different liability provisions for that relationship.
Florida law governs these Terms, without regard to conflict-of-law rules, except where applicable law requires otherwise.
Nothing in these Terms removes mandatory protections available under the laws applicable to you.
If a concern arises, you may contact us so we can attempt to resolve it. Contacting us first is not a condition of exercising your legal rights, and it does not extend any legal deadline.
We may revise these Terms. We will post the revised version with an updated effective date and provide additional notice when appropriate or required.
When a change requires renewed agreement, we will request your acceptance before it applies to your continued use. Changes will not retroactively alter rights relating to an existing dispute without a legally valid agreement.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Failure to enforce a provision does not waive our right to enforce it later.
These Terms govern general website and app use. A separate written retailer or pilot agreement controls if it conflicts with these Terms regarding services covered by that agreement.
No Lines, LLC
Email: legal@nolines.ai
Privacy and account deletion: privacy@nolines.ai
Phone: 908-798-3482
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